Privacy Policy

Welcome to Susan Dunn, Inc. Every collection is created with exceptional care, attention to detail, and a commitment to enduring quality. We bring that same standard of trust and transparency to your digital privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop at susandunn.com.

 

The Personal Information We Collect

When you browse our website or reach out to connect, we collect certain details to ensure a seamless experience:

• Information You Give Us Directly: When you make a purchase, register an account, or contact us, you provide your name, billing address, shipping address, email address, phone number, and account password.
• Payment Details: To process your transactions safely, payment information goes directly to our highly secure third-party processor, Authorize.net. We do not view, store, or hold your credit card numbers.
• Automatic Usage Data: When you access our website via your computer or mobile device, your web browser automatically shares information like your computer’s Internet Protocol (IP) address, your browser type, the specific pages you visit, and the time you spend on our website.

 

How We Use Your Information

We use your information only to operate our business, fulfill your orders, communicate with you, and continually improve your experience on our website.

Fulfilling Orders: To manage your purchases, pack your items, organize delivery tracking, and process your secure checkouts.

• Direct Communication: To answer your questions, coordinate custom order details, or send you our official email newsletters via Mailchimp if you have chosen to receive them. You can opt out of emails at any time.
• Improving Your Experience: We use anonymous, aggregated statistics via Google Analytics to understand how visitors interact with our pages and can make design presentation cleaner and easier to navigate.

 

Cookies and Tracking Technologies

Cookies are small, secure data files placed on your computer or phone to remember your preferences (like holding custom design selections inside your shopping cart as you move between pages).

• Essential Tracking: These are purely functional files that allow the shop to know you are logged in or have items ready for checkout.
• Helpful Partner Pixels: We use analytical and marketing tracking from trusted partners like Google and Meta/Facebook to measure our advertising and show you design inspirations on social media based on collections you viewed.
• Your Choices: You can change your own web browser settings to block all cookies, though doing so might cause your shopping cart to empty prematurely.

 

Sharing and Retaining Data

We respect your privacy and will never sell or rent your personal information to third parties for marketing purposes. We only share data with essential service providers who act on our behalf to run this store (like your shipping courier, Mailchimp for emails, and Authorize.net for payments).

We only store your information for as long as necessary to complete your order, manage your account settings, resolve transaction issues, or comply with standard tax and business laws.

 

Your Global and California Privacy Rights

We prioritize your personal rights and comply with state and international transparency laws:

• The Right to Access & Delete: You have the absolute right to ask us what specific data we have saved about you, or to ask to have your personal customer profile records deleted entirely.
• California Consumer Rights: Because we operate out of California, we proudly honor the California Consumer Privacy Act (CCPA). Under these rules, using advertising tracking pixels can technically be viewed as “sharing” or “selling” data for advertising value. You can opt out of this tracking entirely at any time by utilizing the website’s opt-out controls or browser tools.
• Non-Discrimination: Exercising your privacy choices will never alter the price, level of client service, or quality of your shopping experience.

 

Security of Your Data

We use commercially accepted security measures to help protect your personal information. While no method of transmission over the internet is completely secure, we continually strive to safeguard your information.

 

 

How to Contact Us

If you have any questions regarding this Privacy Policy, would like us to update your information, or wish to request deletion of your personal information, please contact us.

Website:

https://www.susandunn.com/contact

Email:

susan@susandunn.com